SUPPORT

Ayre Acoustics, Inc.
6268 Monarch Park Place
Suite B
Niwot, Colorado 80503
USA
Phone: +1.303.442.7300

We enjoy talking with you and answering your questions about Ayre products. We find that phone conversations are much faster and more efficient at answering your question than typing emails, please feel free to give us a call.

We find that a phone conversation is usually the easiest way to answer your questions. If it is easier for you to send your question via email, click here.

We offer all of our product literature online via the “Reviews & Literature” link on each product page. If you would like to receive a printed copy of this literature or if you have any questions regarding Ayre components, please give us a call at the number above.

If you live outside of North America, please contact your local distributor for printed literature.

Here you can find digital copies of all the Ayre owner’s manuals. Each manual contains a lot of valuable information including troubleshooting common issues. If you need help with service or have a question about anything in your product’s manual, please give us a call.

AX-5 Twenty

AX-7e

C-5xeMP

Codex

CX-7eMP

CX-8

DX-5 DSD

DX-7e

EX-8

K-1xe

K-3x

K-5xeMP

KX-5 Twenty

KX-R Twenty

MX-R Twenty

P-5xe

QA-9

QB-9 DSD

QX-5 Twenty

QX-8

V-1xe

V-3x

V-5xe

V-6xe

VX-5 Twenty

VX-R Twenty

RC-30 Remote Control

Firmware

Please choose from one of the images below to access the latest firmware and installation instructions for your Ayre product.

Ayre DX-5 Firmware

DX-5 Firmware

 

Ayre EX-8 Firmware

EX-8 Firmware

 

Ayre QX-5 Firmware

QX-5 Firmware

 

Ayre QX-8 Firmware

QX-8 Firmware

CX-8 Firmware

 

DX-5

Ayre DX-5DSD Universal A/V Engine Firmware Update
Release Information:

Release date: March 13, 2012.
Category: Latest Official Release

Main Version: AYDX5-59-0117
Loader Version: BE2800 or BT0500
Sub Version: MCUD5-27-0326

Release Notes:

This firmware version is designed only for the Ayre DX-5. Comparing to the previous official release version AYDX5-58-1215, this version focuses on improving the physical disc compatibility:

  1. Resolved the random image freezing issue observed on several Warner Brothers Blu-ray movies. The problem happens when “BD-Live Network Access” is set to “ON” in the player’s setup menu. Sample titles include “Sex and the City 2 (BD, 2011)” and “Inception (BD, 2011)”. This issue has been resolved in this release.
  2. Resolved the loading failure issue observed on several recently-released Blu-ray series, including “Fringe” (Season 3, 2011), “Chuck” (Season 4, 2011), “Dexter” (Season 5, 2011), “Star Wars” and “Lord of the Rings”. Normally, these movies can be played with no problems when initially loaded. However, if disc playback has been stopped or the disc ejected, the disc would fail to load again the next it is played. The TV would get a black screen and the front panel display would remain at 00:00:00. The cause of this error is related to the discs’ resume function implemented in BD-Java. This firmware properly handles the resume function.
  3. Other general disc compatibility improvement based on recent and upcoming releases. Sample titles include “Contagion (BD, 2012)” and “Mildred Pierce (BD, 2012)”.

All features and improvements of the previous firmware are also included in this version.

  • For proper operation of the HDMI Audio Output and LFE Mixdown feature, the Speaker Configuration settings must be correctly set as it comes from the factory. Using the Reset Factory Defaults will result in improper settings. Please refer to the owner’s manual for the correct settings.
Firmware Upgrade Instructions:

Warning: Although firmware upgrade is an easy and usually trouble-free process, it is important to ensure that the power supply to the player is stable, and the upgrade process is not interrupted. A failed firmware upgrade can render the player unusable.

There are three ways to upgrade the firmware. If your player has an Internet connection, the easiest way to upgrade the firmware is the “Via Network” method. If you have a USB thumb drive, you may choose the “Via USB” method. You can also use the “Via Disc” method by preparing a firmware upgrade CD yourself or requesting a firmware CD from Ayre customer service. Please follow one of the three procedures below based on the upgrade method chosen.

 

Firmware Upgrade via the Internet

  1. Turn on your TV display and the Ayre player. Eject the disc tray from the Ayre player and remove any disc. Make sure that the player is not playing any content from a USB device.
  2. Press the Setup button on the remote control to enter the setup menu. Select Device Setup, Firmware Upgrade, and then Via Network.
  3. The player will start searching for the new firmware from the Ayre firmware server. Please follow the on-screen instructions to complete the firmware upgrade process. Use the remote control to respond to on-screen prompts. Do not use the front panel buttons because the front panel buttons will stop working during the upgrade process.
  4. DO NOT ATTEMPT TO TURN OFF THE PLAYER, UNPLUG THE POWER, OR PRESS ANY BUTTONS OTHER THAN NECESSARY TO RESPOND TO THE ON-SCREEN PROMPT DURING THE REMAINING UPGRADE PROCESS.
  5. In order to complete the firmware upgrade process, the player will turn off automatically.
  6. Turn on the player again after the firmware upgrade process is completed. Repeat from Step 2 above until the player reports that it already has the latest version. This will ensure that the player downloads and installs all parts of the firmware update.
  7. Check the new firmware version by going to the setup menu, and then selecting Device Setup – Firmware Information.
  8. Congratulations! You have just completed the firmware upgrade.

 

Firmware Upgrade via a USB Thumb Drive

  1. Click here to download the firmware file AYDX5-59-0117.zip
  2. Insert a USB thumb drive to the computer that stores the downloaded zip file. (The USB drive must be in FAT or FAT32 format, not NTFS. If you are not sure, just use a new USB drive that is 2GB or smaller since small drives are usually factory-formatted in FAT/FAT32.) Unzip the firmware file to the USB drive. Verify that the USB drive now contains a UPG folder and that the UPG folder is in the root/main directory of the USB drive. Please ensure that the UPG folder is not contained within any other folder. There are 5 files in the UPG folder: AYDX-5.BIN, AYDX-5.SIGN, DVD.BIN, DVD430.BIN and MCUD5-1.BIN.
  3. Remove the USB drive from the computer.
  4. Turn on your TV display and the Ayre player. Eject the disc tray from the Ayre player and remove any disc. Make sure that there is no other USB device connected to the player.
  5. Insert the USB drive containing the firmware file to a USB port on the player’s front or back panel.
  6. The player usually can recognize the firmware file and prompt you for firmware upgrade. In case the player does not prompt you, press the Setup button on the remote control to enter the setup menu. Select Device Setup, Firmware Upgrade, and then Via USB.
  7. Please follow the on-screen instructions to complete the firmware upgrade process. Use the remote control to respond to on-screen prompts. Do not use the front panel buttons because the front panel buttons will stop working during the upgrade process.
  8. DO NOT ATTEMPT TO TURN OFF THE PLAYER, UNPLUG THE POWER, OR PRESS ANY BUTTONS OTHER THAN NECESSARY TO RESPOND TO THE ON-SCREEN PROMPT DURING THE REMAINING UPGRADE PROCESS.
  9. In order to complete the firmware upgrade process, the player will turn off automatically. Unplug the USB drive after the player turns itself off.
  10. Turn on the player again after the firmware upgrade process is completed. Check the new firmware version by going to the setup menu and then selecting Device Setup – Firmware Information. If you notice that the firmware versions displayed do not match the versions listed in this release note, please retry the firmware upgrade procedure from step 4 to ensure all parts of the firmware package are installed.
  11. Congratulations! You have just completed the firmware upgrade. Delete the UPG folder and its content from the USB drive so you do not accidentally install the firmware again.

 

Firmware Upgrade via CD

  1. If you requested a firmware CD from Ayre customer service, jump to step 5 of this procedure. You may also follow steps 2 – 4 to burn a firmware CD.
  2. Click here to download the firmware CD image file AYDX5-59-0117.iso.
  3. Use your favorite CD/DVD burning software to burn a firmware disc from the downloaded CD image file. While doing this, make sure you are not creating a new data disc, but burning from the already-created ISO CD image. Please consult your CD burning software’s help/instruction manual for more information on how to do this. Some general instructions for common CD burning software is listed below.
  4. After the disc is burned, verify on the computer that the disc now contains a UPG folder, and inside the UPG folder there are files AYDX-5.BIN, AYDX-5.SIGN, DVD.BIN, DVD430.BIN and MCUD5-1.BIN. This is your firmware disc.
  5. Turn on your TV display and the Ayre player. Make sure that there is no disc in the player and no USB device is connected to the player.
  6. Eject the disc tray, put in the firmware disc, and then close the tray. The player usually can recognize the firmware disc and prompt you for the firmware upgrade. In case the player does not prompt you, press the Setup button on the remote control to enter the setup menu. Select Device Setup, Firmware Upgrade, and then Via Disc.
  7. Please follow the on-screen instructions to complete the firmware upgrade process. Use the remote control to respond to on-screen prompts. Do not use the front panel buttons because the front panel buttons will stop working during the upgrade process.
  8. DO NOT ATTEMPT TO CLOSE THE DISC TRAY, TURN OFF THE PLAYER, UNPLUG THE POWER, OR PRESS ANY BUTTONS OTHER THAN NECESSARY TO RESPOND TO THE ON-SCREEN PROMPT DURING THE REMAINING UPGRADE PROCESS.
  9. Remove the disc from the tray when the tray ejects. In order to complete the firmware upgrade process, the player will turn off automatically. In case the player retracts the tray and turns off before you remove the firmware disc, press the Open/Close button on the front panel. The player will turn on and the tray will eject. Remove the disc at this time.
  10. Turn on the player again after the firmware upgrade process is completed. Check the new firmware version by going to the setup menu, and then selecting Device Setup – Firmware Information. If you notice that the firmware versions displayed do not match the versions listed in this release note, please retry the firmware upgrade procedure from step 5 to ensure all parts of the firmware package are installed.
  11. Congratulations! You have just completed the firmware upgrade. Erase or discard the firmware disc so you do not accidentally install the firmware again.

 

General instructions on working with ISO image files

Note: These are general instructions on how to burn the firmware CD with common CD burning software. Please consult your CD burning software’s help/instruction manual for more detail.

  • In Nero Burning Rom version 6 or above, go to the ‘Recorder > Burn Image’ menu and select the ISO image you downloaded.
  • In Nero Burning ROM version 5 or earlier, just go to Nero Burning ROMs ‘File > Burn Image’ option and select the ISO image you downloaded.
  • In Nero Express select the option for ‘Disc Image or Saved Project’ to select the ISO image file you downloaded and burn to CD.
  • In Easy CD Creator, go to ‘File > Record CD from CD Image’ and select the ISO image you downloaded.
  • In Power2Go, go to ‘Burning > Burn Disc Image’ and select the ISO image you downloaded.
  • In ImgBurn, go to ‘Write image file to disc’ and select the ISO image you downloaded.
  • In BurnAtOnce, go to ‘File > Load New Image…’ and select the ISO image you downloaded. Click the “Write” button to burn the CD.

Contact Ayre Support: +1 (303) 442-7300

EX-8

  • .

    • Ayre EX-8 Integrated Hub Firmware Update

    Release Information:

    Release date: April 6th, 2020.
    Category: Latest Official Release

    SYS Firmware Version: 01.06.00
    DSP Firmware Version: 01.05.00
    NET Firmware Version: 03.06.71

    For a list of previous revisions, click here.

    Release Notes:
    Compared to the previous official release, this release includes changes to the volume control position detection and display, SPDIF source reception, and internal clock switching.

    Bug Corrections:

    • AES/SPDIF/TOS sources should now reliably lock in all cases.
    • Small audible ticks/pops should be reduced when rate/type switching.
    • Volume display should now not change when no physical volume change has been made.
    • Removed a timing conflict that could lead to non-detection of the Network module.

    Improvements:

    • Responsiveness of the Volume display “wake-up” has been improved.
    Checking current EX-8 Firmware Revisions:

    The current firmware revisions of an EX-8 can be found in the setup menu.

    1) Place the EX-8 into System-sleep mode, indicated by a Green Status LED. If the unit is in active mode, simply press and hold the left button on the front of the unit.

    2) Once in System-sleep mode, press and hold the right button on the front of the unit until the display shows “Setup Menu”. The menu may also be accessed by pressing the wrench icon on the remote.

    3) In the setup menu, pressing the right button will adjust your current selection, a quick press of the left button will select the current selection, and a long press of the left button will return to the previous screen. The menu may also be navigated using the remote.

    4) Navigate to “System” and then to “FW Revisions” to see all current firmware versions.

    5) If any firmware versions shown do not match those above, you may use the following methods to update your unit.

    Firmware Updates:

    Firmware updates may be made available for the EX-8. These updates may provide new features and/or improve the use and reliability of your unit. There are two types of updates available for the EX-8, general and network. General (SYS and DSP) updates may be performed using a USB flash drive or using a network connection if the Network option is installed. Network updates may only be performed using a network connection.

    Firmware Upgrade Instructions:

    Warning: Although the firmware upgrade is an easy and usually trouble-free process, it is important to ensure that the power supply to the player is stable, and the upgrade process is not interrupted. A failed firmware upgrade can render the player unusable.

    Do not turn off the EX-8 while updates are in progress.

    Network Updates

    Units with SYS firmware 01.03.00 and earlier will not be able to update general firmware over the network. Please use the USB firmware update method below.

    If an EX-8 is equipped with the Network option, all firmware files can be downloaded and installed using a network connection.

    When the unit is first powered on, or whenever it is placed into System-sleep mode, the EX-8 will automatically check for any available firmware updates. If an update is found, the EX-8 will request permission to download it. You may also manually check for firmware updates by entering the Setup menu, navigating to Network and then to Check for Updates. After selecting Yes, the unit will begin downloading and installing ALL available updates.

    The progress of the update will be tracked on the screen. This may take up to 30 minutes to complete, depending on your internet connection and the size of the update.

    Once completed, the unit may need to reboot to finalize the installation.

    Updating Firmware with a USB Flash Drive       DOWNLOAD

    Using a USB flash drive, the SYS and DSP firmware files may be updated. These files affect the firmware for the unit’s operating system, display, digital filters, etc.

    1) The latest USB update files for the EX-8 may be downloaded from the DOWNLOAD link above.

    2) Before copying any new files to your flash drive, be sure to delete any instances of an “EX8boot” folder from your flash drive before continuing. Any previous firmware images can prevent the update from working.

    3) Extract the compressed folder EX8_firmware.zip downloaded above. Find the folder named “EX8boot” and copy it directly into the root directory of your flash drive. It is important that this folder is placed directly into the root directory of the flash drive, that it is spelled correctly, and that there are no numbers appended to it (e.g. “EX8boot (1)” will not work).

    4) Find the rocker switch on the back panel of the unit and switch it to “OFF”.

    5) Insert the USB flash drive into the port labeled “Firmware Update” on the back panel.

    6) Turn the rocker switch on the back panel of the unit to “ON”. The firmware update will commence automatically. While the unit is updating itself, the display will show “Installing Update” and the status LED will pulse. When complete, the unit will display “EX-8 Integrated Hub” then return to system-sleep mode.

    7) Remove the USB flash drive from the back of the unit. If it is accidentally left in, the unit will re-update itself every time it is turned on.

     


    Contact Ayre Support: +1 (303) 442-7300

    QX-5

  • .

    • Ayre QX-5 Digital Hub Firmware Update

    Release Information:

    Release date: February 15, 2023
    Category: Latest Official Release

    General Firmware Version: R
    Network Firmware Version: 03.06.71 (NET 1) and 04.03.40 (NET 2)

    For a list of previous revisions, click here.

    Release Notes:
    Fixes identification as ROON certified device.

    Firmware Updates:

    Firmware updates may be made available for the QX-5 Twenty. These updates may provide new features and/or improve the use and reliability of your unit. There are two types of firmware updates that are available for the QX-5 Twenty.

    Do not turn off the QX-5 Twenty while updates are in progress.

     

    Firmware Upgrade Instructions:

    Warning: Although the firmware upgrade is an easy and usually trouble-free process, it is important to ensure that the power supply to the player is stable, and the upgrade process is not interrupted. A failed firmware upgrade can render the player unusable.

    Network Updates

    Network updates only affect the network module of the QX-5. Whenever the QX-5 Twenty is switched from standby to operation mode, the installed network device will connect with the Ayre webserver to check for a network update. If an update is available, the unit will show the word UPDATE? in the display. Choose either to begin the upgrade by pressing the right-hand button (illuminated green) or cancel the update by pressing the left-hand button (illuminated red). If the update is canceled, note that the QX-5 will ask to update the network module every time it is taken out of standby mode. As it is important to stay current with updates, there is no way to permanently cancel an update check.

    If you press the right-hand button, the update will begin and the word UPDATING along with numbers (5…10…15…etc.) will appear on the display, showing the progress of the update until complete at 100, and the display will read UPDATE DONE.

    General Firmware Updates       DOWNLOAD

    General updates affect the firmware for the unit’s operating system, display, digital filters, etc. The general firmware of the QX-5 Twenty may be updated for ease of use and reliability. The unit’s firmware version can be found by accessing the Setup Menu.

    1) Enter the Setup Menu, from MAIN INPUT, scroll to the right (using the right arrow on the control ring) until you see FW REV.

    2) Press the right-hand button and the firmware version will be displayed as “FW-X xx.xx.xx”. The letter following “FW-” is the general firmware revision. The “xx.xx.xx” portion shows the network firmware revision.

    3) If the QX-5 Twenty’s firmware version does not match the version listed next to the General Firmware Version at the top of this page, then download the new version from the DOWNLOAD link above.

    4) Delete any instances of a QX5boot folder from a USB flash drive if it already exists. Extract the QX5boot folder from the QX5boot.zip file and save the folder and all of its contents to the root directory of the USB flash drive. It is very important that this folder appears at the root level of the flash drive or the QX-5 will not recognize it. Be sure to copy the FOLDER inside the QX5boot.zip file to the USB flash drive and not the .zip file, itself or the QX-5 will also fail to read the file correctly. Ensure that the folder name is (case sensitive) “QX5boot” without the quotes and with no numbers following the name.

    5) Find the rocker switch on the back panel of the unit and switch it to “OFF”.

    6) Insert the USB flash drive into the port labeled “Firmware Update” on the back panel.

    7) Turn the rocker switch on the back panel of the unit to “ON”. The firmware update will commence automatically. While the unit is updating itself, either the left-hand button will be illuminated red or the display will read “Updating…”, depending on when the unit was built. When complete, the unit will return to system-sleep mode.

    8) Return the unit to operation mode by pressing the right-hand button.

    9) Remove the USB flash drive from the back of the unit. If it is accidentally left in, the unit will re-update itself every time it is turned on.

     

    Contact Ayre Support: +1 (303) 442-7300

    QX-8

  • .
    • Release Information:

    Release date: April 15th, 2019.
    Category: Latest Official Release

    SYS Firmware Version: 01.02.00
    DSP Firmware Version: 01.05.00
    NET Firmware Version: 03.06.47

    Release Notes:
    This firmware is designed only for the Ayre QX-8. Compared to the previous release, this version fixes an intermittent popping issue when changing sample rates and improves S/PDIF input lock time.
    Bug Corrections:

    • An intermittent pop caused by sample rate changes has been resolved.

    Improvements:

    • Lock time when changing S/PDIF sample rates or inputs has been improved.
    Checking current QX-8 Firmware Revisions:

    The current firmware revisions of a QX-8 can be found in the setup menu.

    1) Place the QX-8 into System-sleep mode, indicated by a Green Status LED. If the unit is in active mode, simply press and hold the left button on the front of the unit.

    2) Once in System-sleep mode, press and hold the right button on the front of the unit until the display shows “Setup Menu”. The menu may also be accessed by pressing the wrench icon on the remote.

    3) In the setup menu, pressing the right-hand button will adjust your current selection, a quick press of the left-hand button will select the current selection, and a long press of the left-hand button will return to the previous screen. The control ring on the right side of the faceplate may also be used to adjust your current selection. The menu may also be navigated using the remote.

    4) Navigate to “System” and then to “FW Revisions” to see all current firmware versions.

    5) If any firmware versions shown do not match those above, you may use the following methods to update your unit.

    Firmware Updates:

    Firmware updates may be made available for the QX-8. These updates may provide new features and/or improve the use and reliability of your unit. There are two types of updates available for the QX-8, general and network. General (SYS and DSP) updates may be performed using a USB flash drive, or using a network connection if the Network option is installed. Network updates may only be performed using a network connection.

    Firmware Upgrade Instructions:

    Warning: Although the firmware upgrade is an easy and usually trouble-free process, it is important to ensure that the power supply to the player is stable, and the upgrade process is not interrupted. A failed firmware upgrade can render the player unusable.

    Do not turn off the QX-8 while updates are in progress.

    Network Updates

    If a QX-8 is equipped with the Network option, all firmware files can be downloaded and installed using a network connection.

    When the unit is first powered on, or whenever it is placed into System-sleep mode, the QX-8 will automatically check for any available firmware updates. If an update is found, the QX-8 will request permission to download it. You may also manually check for firmware updates by entering the Setup menu, navigating to Network and then to Check for Updates. After selecting Yes, the unit will begin downloading and installing ALL available updates.

    The progress of the update will be tracked on the screen. This may take up to 30 minutes to complete, depending on your internet connection and the size of the update.

    Once completed, the unit may need to reboot to finalize the installation.

    Updating Firmware with a USB Flash Drive       DOWNLOAD

    Using a USB flash drive, the SYS and DSP firmware files may be updated. These files affect the firmware for the unit’s operating system, display, digital filters, etc.

    1) The latest USB update files for the QX-8 may be downloaded from the DOWNLOAD link above.

    2) Before copying any new files to your flash drive, be sure to delete any instances of a “QX8boot” folder from your flash drive before continuing. Any previous firmware images can prevent the update from working.

    3) Extract the compressed folder QX8_firmware_xx_xx_xx.zip downloaded above. Find the folder named “QX8boot” and copy it directly into the root directory of your flash drive. It is important that this folder is placed directly into the root directory of the flash drive, that it is spelled correctly, and that there are no numbers appended to it (e.g. “QX8boot (1)” will not work).

    4) Find the rocker switch on the back panel of the unit and switch it to “OFF”.

    5) Insert the USB flash drive into the port labeled “Firmware Update” on the back panel.

    6) Turn the rocker switch on the back panel of the unit to “ON”. The firmware update will commence automatically. While the unit is updating itself, the display will show “Installing Update” and the status LED will pulse. When complete, the unit will display “QX-8 Integrated Hub” then return to system-sleep mode.

    7) Remove the USB flash drive from the back of the unit. If it is accidentally left in, the unit will re-update itself every time it is turned on.

     


    Contact Ayre Support: +1 (303) 442-7300

    USB Driver

     

    Installing the Ayre USB Driver for Windows

    Windows operating systems 10 and later include a native USB driver which allows “High Speed” (“Enhanced”, USB 2.0) mode for streaming audio above 96 kHz through the USB ports.

    The Ayre USB driver allows Windows computers to play Raw or “Native” DSD files which are not supported by the Windows USB driver.

    Installation Instructions

    Before beginning this installation process, be sure to uninstall any other ASIO drivers (such as ASIO4ALL) that you may have previously installed. If both drivers are installed, there will be conflicts, and your computer will not operate properly.

    First, if your USB D/A converter is currently connected to the computer, please disconnect the USB cable that connects the computer and D/A converter, and follow the instructions for driver installation. Download the Ayre USB driver, version 5.20.0 (link at the bottom of this page) to a convenient location, possibly your desktop, or perhaps to a folder you have created for audio applications.

    Unzip the file and open the new folder to locate the application named “setup” or “setup.exe”. After double-clicking to open the file, Windows will ask for permission to allow the program to make changes to your computer. Click “Yes”.

    Click “Next” through the following screen to proceed with the installation.

    Setup will then ask for you to connect the device and click “Next”. Be sure that your Ayre product is connected to AC power BEFORE connecting the USB cable from the D/A converter to a High Speed (“Enhanced”, USB 2.0) USB port on your computer. Click “Next”.

    Click “Install” on the following screen to install the driver.

    Click “Next” when prompted.

    Click “Finish” to complete the driver installation.

    After installation is complete, you will see a pop-up saying that Windows has protected your PC. The file it is preventing from running is the cleanup file that erases the temporary files on your hard drive for the installation process. To let this file run, click the “More info” link and then select “Run Anyway”.

    You will then see a flashing shield icon in the bottom taskbar flashing. Clicking this, you will have a User Account Control window open up asking for permission to run CNE7F17.tmp. Click “Yes” on this window to clean up the installation files.

    DOWNLOAD
    Ayre_UsbAudio_v5.20.0_2021-07-23_setup.zip

    Contact Ayre Support: +1 (303) 442-7300

    Online Registration Coming Soon…

     

    We are working on a system to register Ayre products online. For now, please fill out and return the warranty card which came in your box.

    If you have any questions, give us a call at + 1 303.442.7300, and we will be happy to talk with you.

    Have a question?

     

    Below are some of the most frequent questions we get. Click on the question to see the answer.

     

    If you can’t find the answer you are looking for here, just give us a call. We are always happy to talk to you.

    Give us a call/email with the serial number and we can provide all pertinent information about your Ayre component.

    Ayre gear has both balanced (XLR) and single-ended (RCA) connections available. (with the exception of the R series which is balanced only) Whenever possible it’s best to use the balanced connections.

    When a single-ended source is connected to an Ayre preamplifier, amp, or integrated amplifier, the signal gets converted to balanced at the input of the Ayre.

    If your associated equipment is not balanced, it will still work well with Ayre gear and sound great as you will benefit from the balanced topology we use inside our products.

    Loudspeakers and cables are a personal choice. Ayre power amplifiers are capable of driving low impedance loads and work well with low to high-efficiency loudspeakers. If you like the sound of a particular pair of speakers or cables, most likely you will enjoy them, even more, being powered by Ayre!

    “Listen” is more correct in the time domain and most feel it sounds more musical as timing is an important element in music and conveying emotion. “Measure” is slightly more extended in the high frequencies and will sound more ‘brilliant’ but we think less involving.

    There are different ways of upgrading the firmware in your Ayre component. Some Ayre products need a microchip replaced, others use a thumb drive and/or a Network connection. Please visit the support page on the Ayre website for the product you have.

    We can service ALL Ayre equipment. Some older models are getting more and more challenging to support due to parts availability. Please call or email and we can discuss your service issue.

    Yes, we do replace drives in Ayre CD/DVD players. Call or email and we can talk about the options for replacing the drive in your Ayre CD/DVD player.

    Yes, the 5-Year Transferable warranty starts the day your component is shipped from the Ayre factory.

    The best way to buy an Ayre product is from your local authorized dealer or distributor. Please check the Ayre website for a dealer near you. A few Ayre products are also available from superphonica.com

    Yes, call or email and we can sell you a replacement remote for your Ayre product.

    Yes, the Ayre Myrtle wood blocks truly are a nice sonic upgrade from the stock feet. They sound great with Ayre components and under other manufacturer’s products as well. We typically recommend three blocks per unit. We also sell notched blocks with one or two notches for use under cables.

    It is called asynchronous because the DAC’s master clock isn’t synchronized directly to any clocks within the computer. Instead, the DAC is controlled by a high-precision fixed-frequency clock. This clock controls the data stream from the computer to a buffer near the DA converter. This provides the lowest possible jitter and best sound.